Warranty

Find the warranty information for your Airworks equipment, register your unit, and learn how to request help with a possible warranty issue.

Start with your model and unit serial number. Use our serial number lookup to find available unit information, manuals and warranty details. If the equipment has been modified, converted or fitted with replacement components, contact Airworks to confirm the terms for its current configuration.

Warranty coverage by model

Airworks' published warranty for new compressors supplied through Airworks or authorized dealers covers manufacturing defects in materials and workmanship. Coverage periods vary by component; a lifetime air-end warranty does not mean lifetime coverage for the entire machine.

Twister Series Compressors

The standard periods below come from the current general compressor warranty. Model-specific lifetime air-end statements are also identified in the published product information. Entries marked Confirm need clarification before this table is published. General warranty, compressor lineup.

When coverage begins

The current published policy uses the installation date when registration is received within two months of purchase. Otherwise, it uses 30 days after the unit leaves Airworks. Contact Airworks if dates are missing or disputed.

Keep your purchase invoice and installation records. We review registration details and reported dates before confirming the unit's records.

How to register your warranty

Register through the serial number lookup

When online registration is available for your unit:

1. Open the serial number lookup and enter the serial number shown on the equipment.

2. Check that the displayed model and serial number match your unit. Contact Airworks if the information needs correction.

3. If the status is Eligible for Registration, select Click here to register.

4. Enter your customer or company name, contact name, email address, address and installation date. Add a phone number and purchase date where available.

5. Read the displayed warranty terms, check the confirmation box and submit the form.

6. Look for Registration Pending Review. Airworks will review the submission before confirming the registration and recorded dates.

Once accepted, the unit will display Registered. This confirms that a registration is recorded; a particular component or repair still needs to be assessed against its applicable coverage.

If online registration is unavailable

Contact Airworks or your authorized dealer for registration assistance. Provide the model, serial number, company and contact details, purchase date and installation date. Have your purchase invoice available if requested.

Use this route if your unit is not found, the registration option is unavailable, or the records need correction. If a registration is already pending, contact us about that submission instead of sending another one.

Keeping your equipment records current

Follow the operating and maintenance instructions for your model, retain service records, and use the specified replacement parts. The applicable Airworks manuals also address maintenance requirements and approval for equipment modifications.

Tell Airworks about changes in ownership, contact details or equipment configuration so we can check the record and the applicable terms. Do not assume that a component replacement, conversion or ownership change creates a new warranty period.

What the standard warranty excludes

The current warranty identifies these exclusions:

• Damage caused by negligence, accidents or improper handling.

• Damage resulting from operating with insufficient coolant.

• Components or accessories sourced outside the authorized supply channel.

• Normal wear, paint and cosmetic deterioration.

The published policy also states that aftermarket-part performance is not guaranteed. Airworks assesses the affected component and reported failure against the applicable terms. These points summarize the existing warranty page.

Replacement parts

The published replacement-parts period is six months or 300 operating hours, whichever occurs first. Ask Airworks to confirm the applicable start date and the coverage for the part supplied. Replacement-parts policy.

How to submit a warranty claim

1. Gather the information needed for assessment

Have the following available when you contact us:

2. Contact Airworks or your authorized dealer

Use Contact Airworks to request a warranty assessment, or contact your authorized dealer. Include the model, serial number and a short description of the issue in your initial request. We can advise how to share supporting files or additional records.

If continued operation could worsen the problem, stop using the equipment and follow the safety instructions in the applicable manual before inspection or service.

3. Confirm the inspection and repair arrangements

Discuss the issue with Airworks before arranging warranty repairs or shipping equipment or parts. Ask us to confirm the service location, required inspection, return instructions and any costs that need approval. Retain the affected parts and relevant records for assessment.

General servicing guidance does not, by itself, confirm authorization for warranty work. Our servicing guide can help you find routine service support; coordinate warranty assessment with Airworks or an authorized dealer.

4. Receive the assessment and next steps

Airworks will review the reported issue and applicable terms. For covered defects, the published remedy is repair or replacement at an authorized service location during regular hours. The existing policy places return transport responsibility on the owner. Repair and return provisions.

Submitting a claim starts an assessment. It does not confirm coverage, authorize repair costs or guarantee reimbursement. Ask Airworks to explain any proposed work and charges before you authorize them.

Questions about your unit?

Use the serial number lookup to view available unit details, or contact Airworks with your model and serial number. If the displayed warranty information is incomplete or differs from your supplied documents, ask us to confirm it before arranging work.